A 3‐month study examined crime victims’ satisfaction with police response to calls for service. Respondents were asked to rate officers with whom they interacted in overall satisfaction, and in courtesy/politeness, speed of response, concern, and helpfulness. Results indicate consistently high overall ratings. Nonparametric statistics indicate that female respondents rated officers significantly higher than male respondents, but no other demographic (age, race, education) or experiential variables (reason for call, location of problem, prior contact with police) significantly impacted ratings. Nonparametric correlations indicated that an officer's perceived helpfulness was the strongest correlate of overall satisfaction, while speed of response was the weakest.
Tewksbury, R., & West, A. (2001). Crime victims’ satisfaction with police services: An assessment in one urban community. The Justice Professional, 14(4), 271-285.