There are many factors involved when a physician chooses to switch Electronic Health Record [EHR.] vendors including system functionality, cost, poor customer service, company reputation, platform of software, meaningful use certification, and various others. The purpose of this research study was to locate the various reasons that lead to switching vendors and the barriers and benefits associated with doing so. System functionality and cost were the two largest deciding factors in switching vendors. Shifting regulatory standards require additional functionality to fulfill quality reporting measures including the Meaningful Use and Physician Quality Reporting Systems standards and many physicians and health systems have decided to switch vendors in order to accommodate these requirements. Despite the associated costs with switching, many physicians and health systems have decided to switch vendors in order to receive the additional functionality, reporting, and platform benefits associated with a new vendor or records system.
Andresen, Pete, M.S., Schussler, Michelle, M.S., Sowards, Kyle, M.S. & Alberto Coustasse, Dr.PH. (2017), “Why physicians switch electronic health record vendors,” in Business & Health Administration Proceedings, Avinandan Mukherjee, Editor, pp. 226-134.