The objective of our paper is to identify factors and develop constructs that could be used to develop a conceptual Total Quality Management (TQM) model that is applicable to small and medium scale manufacturers in the United States. The data for this study was collected from a mail survey targeted to managers in the manufacturing plants. Responses were analyzed and factor analysis was used to develop measurement instruments.
Subedi, D., Tate U., Maheshwari S., TQM In Small And Medium Scale Manufacturers: Development Of Measurement Instruments. DIAS-Technology Review, 5.2, Oct. 2008-Mar. 2009; 8-13.