Presenter Information

John BrowningFollow

Document Type

Panel Presentation

Keywords

Turnover, Retention, Climate, Restaurants Olive Garden Communication Verbal

Biography

Organizational Communication Major

Major

Organizational Communication

Advisor for this project

Dr. Camilla Brammer

Start Date

18-4-2019 2:00 PM

End Date

18-4-2019 3:15 PM

Abstract

This proposal is focused on the detrimental effects of employee turnover that exist in businesses and job sectors around the world. Moreover, the restaurant sector has been chosen because in the bulk of research that exists, it is among the most intense and least explored. The proposal begins in exploring a great breadth of research that all concluded cost concerns centered around gridlock, motivation, climate and communication. These findings came from information science careers, universities, technology institutes, hospitality industries, caregivers, subordinate staff, and supervisory staff. It became very clear that climate in job sectors other than the restaurant industry were of concern in most research. This research will explore the highly intense restaurant job sector by evaluating specific dimensions of climate and communication styles like verbal aggressiveness. This study aims at helping a restaurant in Olive Garden’s Cleveland division achieve elite status in accordance with their company performance scale. By reducing their last evaluator in which they fall short- (high turnover) the restaurant will achieve status as, “the top ten performing” in its chain. Motivated and theorized by communication curriculum and strategy at Marshall University, data collected from questionnaires (subordinate restaurant staff 18 years +) will be evaluated to determine possible relation between variables of climate and verbal aggressiveness, producing high turnover rates. The hope is to show a relationship that can help leaders in the industry best shape climates and deploy communication styles that help retain employees.

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Apr 18th, 2:00 PM Apr 18th, 3:15 PM

Investigating Restaurant Climate and Verbal Aggressiveness as Antecedents of Employee Retention in The Restaurant Industry.

This proposal is focused on the detrimental effects of employee turnover that exist in businesses and job sectors around the world. Moreover, the restaurant sector has been chosen because in the bulk of research that exists, it is among the most intense and least explored. The proposal begins in exploring a great breadth of research that all concluded cost concerns centered around gridlock, motivation, climate and communication. These findings came from information science careers, universities, technology institutes, hospitality industries, caregivers, subordinate staff, and supervisory staff. It became very clear that climate in job sectors other than the restaurant industry were of concern in most research. This research will explore the highly intense restaurant job sector by evaluating specific dimensions of climate and communication styles like verbal aggressiveness. This study aims at helping a restaurant in Olive Garden’s Cleveland division achieve elite status in accordance with their company performance scale. By reducing their last evaluator in which they fall short- (high turnover) the restaurant will achieve status as, “the top ten performing” in its chain. Motivated and theorized by communication curriculum and strategy at Marshall University, data collected from questionnaires (subordinate restaurant staff 18 years +) will be evaluated to determine possible relation between variables of climate and verbal aggressiveness, producing high turnover rates. The hope is to show a relationship that can help leaders in the industry best shape climates and deploy communication styles that help retain employees.