Date of Award
2017
Degree Name
Healthcare Administration
College
College of Business
Type of Degree
M.S.
Document Type
Research Paper
First Advisor
Alberto Coustasse
Abstract
Balance Score Card is a strategic planning and management system and it helps in observing organizational business activities. This approach has improved the organizational performances. It has four perspectives of vision and strategy listed as financial, internal business, learning and growth, and customer perspective. A semi structured interview has been taken with Tanya Morton, who is an Assistant Director of Nursing at Cabell Huntington hospital. Hospital graphs have shown that the utilization of BSC with Nurse Department have become more satisfied during the eight years, and the remaining three departments also showed satisfactory report with BSC.
Subject(s)
Strategic planning.
Organizational effectiveness -- Evaluation.
Health services administration.
Recommended Citation
Pathuri, Vani and Wang, Huanyu, "Balance score card in health care organization" (2017). Theses, Dissertations and Capstones. 1120.
https://mds.marshall.edu/etd/1120
Included in
Business Administration, Management, and Operations Commons, Health and Medical Administration Commons
