Date of Award
College of Business
Type of Degree
Balance Score Card is a strategic planning and management system and it helps in observing organizational business activities. This approach has improved the organizational performances. It has four perspectives of vision and strategy listed as financial, internal business, learning and growth, and customer perspective. A semi structured interview has been taken with Tanya Morton, who is an Assistant Director of Nursing at Cabell Huntington hospital. Hospital graphs have shown that the utilization of BSC with Nurse Department have become more satisfied during the eight years, and the remaining three departments also showed satisfactory report with BSC.
Organizational effectiveness -- Evaluation.
Health services administration.
Pathuri, Vani and Wang, Huanyu, "Balance score card in health care organization" (2017). Theses, Dissertations and Capstones. 1120.