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The objective of our paper is to identify factors and develop constructs that could be used to develop a conceptual Total Quality Management (TQM) model that is applicable to small and medium scale manufacturers in the United States. The data for this study was collected from a mail survey targeted to managers in the manufacturing plants. Responses were analyzed and factor analysis was used to develop measurement instruments.


This article first appeared in the October 2008 issue of DIAS Technology Review, the member magazine of the Delhi Institute of Advanced Studies, and is reprinted with permission.

©2008 Delhi Institute of Advanced Studies