In community and institutional health care sectors, artificial intelligence (AI) use is expanding. AI is being tapped broadly in operations, customer service, and scheduling, with major pharmacy chains such as Kroger, CVS, and Walgreens, already starting to implement AI applications in their pharmacies. So far, Kroger has begun to use AI for employee onboarding and training processes, CVS is applying AI in negotiations with suppliers, and Walgreens is using it to streamline vaccine scheduling. With these advances in major pharmacy chains, the next extensive application for AI has become clearer: diversion monitoring. Diversion occurs in health care settings when a drug is redirected from its lawfully prescribed purpose to illicit use, regardless of criminal intent (eg, sharing medication with family or friends).
Cox B, Coustasse A, and Kimble C. Artificial Intelligence Is Revolutionizing Controlled Substance Diversion Detection. Pharmacy Times – Health Systems Edition. September 2023: 12(5):18-19.