Towards a Model to Measure the Quality of Environmental Sustainability: The Hospitality Environmental Scorecard

Lina Xiong, Marshall University
Andrew Moreo
Frederick J. Demicco

This is an Author's Accepted Manuscript of an article published in Moreo, A., DeMicco, F. J., & Xiong, L. (2009). Towards a model to measure the quality of environmental sustainability: The hospitality environmental scorecard. Journal of Quality Assurance in Hospitality & Tourism, 10(1), 44-58, as published in the JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM 2009 copyright Taylor & Francis, available online at:

Reprinted with permission. All rights reserved.


This paper sought to develop a tool called the Environmental Scorecard (ESC) with which managers, executives, board members, and share holders, could quantify the environmental and financial impact of the company as a whole, as well as specific environmental initiatives undertaken by the company. The ESC tool can help to promote environmental quality to stakeholders including hospitality owners, stockholders, managers/employees, and also customers interested in improving and maintaining the quality of the environment. The balance of this paper describes how this tool was modeled after Kaplan and Norton’s (1992) Balanced Scorecard—a tool that assesses the quality of a firm’s financial and guest performance.