Change management (CM) is a well-organized framework for managing the people side of change. It includes practices, processes, and planned activities designed to facilitate and lead organizations to move from the present state to a desired state. The goal of CM is not to eliminate resistance but to anticipate it, proactively plan for it, continuously manage it, and mitigate the consequences.
Maxik K, Kimble C, Coustasse A. Change Management Is a Consideration Beyond the Pandemic. Pharmacy Times: Health-System Edition, March 2021;26-27.