What people complain about drone apps? a large-scale empirical study of Google play store reviews
Date of Award
College of Information Technology and Engineering
Type of Degree
Dr. Wook-Sung Yoo, Committee Chairperson
Dr. Haroon Malik
Dr. Jamil M. Chaudri
Within the past few years, there has been a tremendous increase in the number of UAVs (Unmanned Aerial Vehicle) or drones manufacture and purchase. It is expected to proliferate further, penetrating into every stream of life, thus making its usage inevitable. The UAV’s major components are its physical hardware and programming software, which controls its navigation or performs various tasks based on the field of concern. The drone manufacturers launch the controlling app for the drones in mobile app stores. A few drone manufacturers also release development kits to aid drone enthusiasts in developing customized or more creative apps. Thus, the app stores are also expected to be flooded with drone-related apps in the near future. With various active research and studies being carried out in UAV’s hardware field, no effort is dedicated to studying/researching the software side of UAV. Towards this end, a large-scale empirical study of UAV or drone-related apps of the Google Play Store Platform is conducted. The study consisted of 1,825 UAV mobile apps, across twenty-five categories, with 162,250 reviews. Some of the notable findings of the thesis are (a) There are 27 major types of issues the drone app users complain about, (b) The top four complaints observed are Functional Error (27.9%), Device Compatibility (16.8%), Cost (16.2%) and Connection/Sync (15.6%), (c) The top four issues for which the UAV manufactures or Drone app developers provide feedback to user complaints are Functional Error (40.9%), Cost (33.3%), Device Compatibility (23.1%) and ConnectionSync (16%), (d) Developers respond to the most frequently occurring complaints rather than the most negatively impacting ones.
Application software -- Development.
Drone aircraft -- Control systems.
Kalaichelvan, Kanimozhi, "What people complain about drone apps? a large-scale empirical study of Google play store reviews" (2019). Theses, Dissertations and Capstones. 1262.