Date of Award
1997
Degree Name
Educational Leadership
College
College of Education and Professional Development
Type of Degree
M.A.
Document Type
Thesis
First Advisor
Bill K. Gordon
Second Advisor
Leonard J. Deutsch
Abstract
This study examined the relationship between direct care staff turnover and consumer satisfaction in an agency for the developmentally disabled. Twenty out of a possible 42 individuals with a developmental disability participated in the survey. There was a significant relationship between staff turnover and consumer satisfaction of day habilitation services. No significant relationship was evident in the areas of residential habilitation or respite. The findings indicate that agencies may need to prioritize direct care staffing patterns to reduce the negative effect on consumer satisfaction.
Subject(s)
Developmentally disabled – Care.
Consumer satisfaction.
Recommended Citation
Root, Delia B., "A study of the relationship between consumer satisfaction and direct care staff turnover in an agency for the developmentally disabled" (1997). Theses, Dissertations and Capstones. 1810.
https://mds.marshall.edu/etd/1810
