Date of Award


Degree Name

Business Administration


Elizabeth McDowell Lewis College of Business

Type of Degree


Document Type


First Advisor

Dr. Timothy Bryan, Committee Chairperson

Second Advisor

Dr. Deanna Mader

Third Advisor

Mr. Charles Vice

Fourth Advisor

Dr. Doohee Lee


The banking industry is currently experiencing its most notable period of technological transformation in history. Community banks in the U.S. have invested heavily in technology over the past decade with the goal of improving efficiency but have not achieved the expected outcomes in efficiency ratio. The literature identifies management control systems (MCS) in accounting as having the potential to benefit corporate innovation processes, suggesting that flexible and interactive MCS generally benefit corporate innovation. More specifically, the research suggests that the effectiveness of management controls on firm performance is dependent on the mode of innovation in which the firm operates. Following the framework of Simons Levers of Control, this study utilizes an established scale to survey U.S. community banks to measure management control structures’ effect on financial institution efficiency, moderated by innovation mode. The findings could provide valuable information for community bank managers. This study contributes to the management accounting, management control systems literature by extending a previous stream of research to incorporate the examination of community banks.


Community banks -- Performance.

Bank management -- United States.

Banks and banking -- Technological innovations.