Date of Award

2024

Degree Name

Healthcare Administration

College

College of Business

Type of Degree

M.S.

Document Type

Research Paper

First Advisor

Alberto Coustasse

Abstract

Introduction: This study investigates the significant challenge of burnout among physicians at Veterans Affairs (VA) clinics. Characterized by emotional exhaustion, depersonalization, and reduced personal accomplishment, physician burnout is a growing concern that compromises the well-being of the doctors and the quality of healthcare they provide. Recent studies have shown an alarming increase in burnout symptoms among healthcare providers, reflecting systemic issues that adversely affect patient care and the operational efficacy of healthcare institutions.

Purpose of the Study: The research aimed to dissect the intricate effects of physician burnout on medical outcomes within the VA healthcare system’s outpatient settings. Specifically, it assessed how burnout has influenced the frequency of medical errors, degraded the quality of patient care, and escalated the overall costs of healthcare delivery for the VA. The study has provided a detailed exploration of burnout’s impacts, contributing to a foundation for developing effective strategies to mitigate these effects.

Methodology: Utilizing a mixed-methods approach, this study combined a comprehensive literature review with qualitative data gathered through semi-structured surveys with outpatient medicine experts. Research materials were sourced from PubMed, CINAHL, and Google Scholar databases. The methodology followed the PRISMA guidelines to ensure a rigorous and transparent review process, aiming to synthesize a wide array of data to substantiate the research hypothesis.

Discussion/Conclusion: The findings highlighted a significant correlation between the level of burnout among VA physicians and an increase in medical errors, a reduction in the quality of patient care, and heightened healthcare costs for the VA. These insights underscored the urgency of implementing targeted interventions to reduce physician burnout rates. Recommended strategies included introducing comprehensive wellness programs, optimizing work schedules to prevent physician overload, and creating supportive work environments that fostered better work-life balance and job satisfaction among medical professionals.

Subject(s)

Health services administration.

Health facilities -- Business management.

Medical errors.

Patient-centered health care.

Clinics -- Veterans.

Physicians -- Fatigue.

Veterans.

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