Article Title

Patient Satisfaction with the Annual Wellness Visit

Authors

Maria Espiridion, Marshall UniversityFollow
Raghavendra Mulinti, MD, West Virginia UniversityFollow
Suzanne E. Kemper, MPH, Charleston Area Medical CenterFollow
Lynne J. Goebel, MD, Marshall UniversityFollow

Keywords

Annual Wellness Visits, Affordable Care Act, Patient satisfaction

Disciplines

Geriatrics | Health and Medical Administration

Abstract

OBJECTIVES - To determine patient satisfaction with the Annual Wellness Visit (AWV)

DESIGN – Survey

SETTING- Charleston Area Medical Center and Marshall Health

PARTICIPANTS – 66 volunteers, average age 74 years

MEASUREMENTS – Patient satisfaction was assessed with a 13 item survey.

RESULTS - Of 1,537 eligible patients, 211 (14%) of these agreed to schedule their AWV. From 66 patients surveyed, 87% of patients said the visit “met expectations,” “would recommend to friends,” and “would do it again.” Only 5 (8%) were disappointed that new problems were not addressed and 2 (3%) were dissatisfied that physical exams and blood tests were not included.

CONCLUSION- Our hypothesis that patients would not be satisfied with their visit was not supported. A benefit of the visit was that patients planned on following through with new recommendations. Future research should address the impact of a recommendation from primary care providers on patient acceptance of the AWV.

Recommended Citation

Espiridion, Maria; Mulinti, MD, Raghavendra; Kemper, MPH, Suzanne E.; and Goebel, MD, Lynne J. (2016) "Patient Satisfaction with the Annual Wellness Visit," Marshall Journal of Medicine: Vol. 2: Iss. 3, Article 14.
DOI: http://dx.doi.org/10.18590/mjm.2016.vol2.iss3.14
Available at: https://mds.marshall.edu/mjm/vol2/iss3/14