•  
  •  
 

DOI

http://dx.doi.org/10.18590/mjm.2016.vol2.iss3.14

Abstract

OBJECTIVES - To determine patient satisfaction with the Annual Wellness Visit (AWV)

DESIGN – Survey

SETTING- Charleston Area Medical Center and Marshall Health

PARTICIPANTS – 66 volunteers, average age 74 years

MEASUREMENTS – Patient satisfaction was assessed with a 13 item survey.

RESULTS - Of 1,537 eligible patients, 211 (14%) of these agreed to schedule their AWV. From 66 patients surveyed, 87% of patients said the visit “met expectations,” “would recommend to friends,” and “would do it again.” Only 5 (8%) were disappointed that new problems were not addressed and 2 (3%) were dissatisfied that physical exams and blood tests were not included.

CONCLUSION- Our hypothesis that patients would not be satisfied with their visit was not supported. A benefit of the visit was that patients planned on following through with new recommendations. Future research should address the impact of a recommendation from primary care providers on patient acceptance of the AWV.

Conflict(s) of Interest

N/A

References with DOI

1. Preventive visit & yearly wellness exams [Internet]. Baltimore, MD: Centers for Medicare & Medicaid Services. [cited 2014 July 15]. Available at: http://www.medicare.gov/coverage/preventive-visit-and-yearly-wellness-exams.html.

2. Affordable Care Act [Internet]. Washington, D.C.: U.S. Department of Health & Human Services [cited 2014 July 15]. Available at: http://www.hhs.gov/healthcare/rights/law/index.html

3. The Myers Group [Internet]. [cited 2014 July 15]. Available at: http://www.themyersgroup.net/clinician.asp

4. National Research Corporation [Internet]. [cited 2014 July 15]. Available at: http://www.nationalresearch.com

5. Zgierska A, Rabago D, Miller MM. Impact of patient satisfaction ratings on physicians and clinical care. Patient Prefer Adherence 2014 Apr 3;8:437-446. http://dx.doi.org/10.2147/ppa.s59077

6. White B. Measuring Patient Satisfaction: How to Do It and Why to Bother. Fam Pract Manag. 1999 Jan;6(1):40-44.

7. Hojat M, Louis DZ, Maxwell K, Markham FW, Wender RC, Gonnella JS. A Brief Instrument to Measure Patients’ Overall Satisfaction With Primary Care Physicians. Fam Med. 2011 Jun;43(6):412-417.

8. Schoenfelder T, Klewer J, Kugler J. Determinants of patient satisfaction: a study among 39 hospitals in an in-patient setting in Germany. Int J Qual Health Care. 2011 Oct;23(5):503-509. http://dx.doi.org/10.1093/intqhc/mzr038

9. Bowling A, Rowe G, McKee M. Patients’ experiences of their healthcare in relation to their expectations and satisfaction: a population survey. J R Soc Med. 2013 Apr;106:143-149. http://dx.doi.org/10.1258/jrsm.2012.120147

10. CSQ Scales [Internet]. [cited 2014 July 15]. Available at: http://www.csqscales.com/csq-8.htm.

11. Marshall GN, Hays RD. The Patient Satisfaction Questionnaire Short Form (PSQ-18). Santa Monica, CA:Rand Corporation; 1994:1-31.

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.

Download

Share

COinS